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Forum Discussion

artmanjam1's avatar
artmanjam1
Collaborator | Level 8
8 years ago
Solved

B2B Plus Plan VAT and invoice

I'm a (non Irish) EU VAT registered customer. Thereby the VAT 'Reverse charge' applies, which means I shouldn't be charged VAT. I subscribed a Plus Plan and have been charged VAT from Dropbox. Mor...
cancellations
Dropbox Plus
FAQ
Payments
  • Jay's avatar
    Jay
    8 years ago
    Hi there, our Plus subscription is a product for personal use rather than a business product, so we are obliged to charge tax on it in certain jurisdictions. We are also unable to exclude this from your payment. 
     
    Dropbox Plus invoices are created in such a way that we cannot adjust the billing information displayed. 
     
    As you use your Dropbox Plus subscription as a business, you may want to change your account name to your business name as described here.
     
    You might be able to use this invoice in your account to claim tax back from your tax authority but unfortunately we can’t exempt your account from tax or refund the tax paid.
  • Jay's avatar
    Jay
    8 years ago
    I’d recommend at this point to write to our support team directly for further assistance, as they have more access to the relevant toolset and the necessary access to your account details.
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 years ago
I’m not seeing any tickets under your email address associated with your forum profile, I’m assuming you used another address or account to contact the support team?
 
I still can only recommend contacting that team again on this matter. As this is a very specific billing-related query, we can’t provide any response on this topic on the forums.
artmanjam1's avatar
artmanjam1
Collaborator | Level 8
8 years ago

Yes I opened a ticket by the support.

1- After many posts and replies with the support team, I must say I didn't get anything more than here.

2- My topic is not something specific. It's a question which has been submitted by many users for several years. And the replies are all the same, vague and false. It has never been replied it was some specific query for which no answer could be provided here...

I just wonder: nobody in the Wonderful World of Dropbox to give us a detailed answer to our simple question? Unbelievable.

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