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Forum Discussion
Basic Plus account not showing 2TB storage
Basic Plus Hi, I am on a Dropbox Basic Plus account, have been for a few years. It shows my storage as 25GB. However I understand that Basic Plus should now have 2TB of space. How can I update th...
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHey ssnostromo, sorry to hear you're having issues with this.
Could you please send us a screenshot of what exactly is reported in your plan tab and another one of the error you're getting when trying to upgrade?
Thanks so much, Mark!
- Hi Walter, how do I send you the screenshots. I don’t seem to be able to upload or paste to this thread reply.
- Rich
Super User II
ssnostromo wrote:
how do I send you the screenshots. I don’t seem to be able to upload or paste to this thread reply.There's a camera icon in the Reply toolbar, though it may not be visible until you're Level 3 on the forums. If that's the case, just upload the screenshot to your Dropbox account and create a shared link to the file. Reply here with the link.
- Hi Walter / Rich
See 2 screenshots:
https://www.dropbox.com/scl/fi/32h29lp1jp470kccswl8v/IMG_9269.PNG?rlkey=5kvp9wbe1fgfzq5ey80un4fue&dl=0
https://www.dropbox.com/scl/fi/yhrxn4rd2ko7l4fe362i4/IMG_9268.jpg?rlkey=hpdnt9uihla3kou56eiqkaj7s&dl=0
These show that I have a Basic+ account with only 25GB of space, yet if I try and upgrade it says I am on a Basics+ account and should have 2TB of space. My account has just renewed and this hasn’t fixed the problem. Please confirm if I should have 25GB or 2TB of space and if the latter, how do I fix my account to show it. Thanks.
