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Forum Discussion
Basic Plus account not showing 2TB storage
Basic Plus Hi, I am on a Dropbox Basic Plus account, have been for a few years. It shows my storage as 25GB. However I understand that Basic Plus should now have 2TB of space. How can I update th...
So why when I try to upgrade my Basic+ account it says I am already on the Plus. I’ve been with Dropbox for 8 years, and it’s pretty disappointing. I’ve already auto renewed for another 12 months believing I would automatically have the 2TB applied to my account. Looks like I’ll just have to cancel my plan, but I don’t suppose Dropbox care if a customer of 8 years leaves.
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorHey ssnostromo! Hope it’s OK to jump in here, and thanks for using our product for all this time.
What Rich mentioned above is correct; Dropbox Plus offers 2TB of space, but it sounds like you’re currently on Basic+, which offers 25GB instead and is no longer available as a subscription.
If you still wish to upgrade to our Plus plan though with the 2TB (you can check its pricing here), we can open a ticket for you, and send it to this email address. This way, our support team can further help you.
