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vickyc1's avatar
vickyc1
Explorer | Level 3
6 months ago

Being charged for an account I do not know about

I have been being charged for 3 accounts. One I use, one is a dormant account and one I have no knowledge about.  I have tried speaking to dropbox support but they have asked me for a reference whic...
cancellations
Multiple Accounts
Payments
vickyc1's avatar
vickyc1
Explorer | Level 3
6 months ago

Thank you for your reply.  However I am not asking Dropbox for help.  I am asking whether any other members of this forum has had a problem like this and found the Dropbox support very unhelpful.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Hey vickyc1, thanks for taking the time to post your experience on our Community. 

If you allow me, I wanted to say that it's very important for us to acknowledge your feedback. 

It's equally important to clarify that, in order for our team to accurately locate the transactions from their side, they need the necessary billing details that correspond to each charge. Not only is this step essential to help us identify the subscription(s), but also to ensure that we provide the needed information in accordance with our security processes.  

I was able to locate your help request in the meantime and I’ve added an internal note that highlights your comments here. This way, the agent assigned to your case will be up to date with what's been shared here.

Finally, if there's something we can address on our end that isn't account-specific, feel free to let me know. 

Thanks again!

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