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Solved
Being charged for an unknown account
Hi all,
I work for an organisation and our bank card is being charged for a dropbox account. None of our current staff pay for an account.
We think it might be an ex staff member who paid...
Rum-SMK wrote:
How do we find out how to access the account that we are paying for. It would be good to get some money back, or at least cancel it so that we aren't charged again.
You can use the credit card charge lookup tool to identify the account you're being charged for. Once you've identified the account, you can sign into it if you have access to the email address associated with the account. Reset the password if necessary. A refund likely won't be possible, but you should be able to cancel the subscription. If you can't access the account, contact Support to cancel any future charges.
I have a charge on my credit card for the sum of âŹ119.88 for an account I'm not aware of. There is no ID-number for this transaction, only referring to DB.TT/CCHELP. I saw a previous similar question about the same amount which was marked Solved so maybe there is a valid explanation?
I have a fraudulent charge on my credit card for $199.
I am not a dropbox user and there is no way, that I can find, to get in touch with someone; hence, the reason I am writing here.
I have the all of the information about my credit card and the transation ID from by billing statement. I used the transaction finder tool and an email address I do not recognize comes up. Is there anyone here who can help or point me in the right direction where I can call someone to dispute/cancel this charge?
- Rich
Super User II
newton1 wrote:
I have a fraudulent charge on my credit card for $199. .. I used the transaction finder tool and an email address I do not recognize comes up. Is there anyone here who can help or point me in the right direction where I can call someone to dispute/cancel this charge?
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
- Calvin2DBX
Dropbox Community Moderator
Hi newton1,
Thanks for reaching out in the Community!
I have moved your thread here so you can see the best way to reach support directly in this case, as Rich laid out.
Right click this link, instead, and choose open in Incognito or Private, so as you won't be signed into any account with limited support options for this: https://www.dropbox.com/support/billing-issues
If you still can't get in touch with support from there, let me know!
- Someone has used my card to pay for a Dropbox. I donât have an account. So I canât get help. I canât call. I canât email. Iâm ready to pull out my hair. I was billed 8/24/23 for 119.88. It doesnât match up to any email accounts that I have or had. I just want to cancel and refund the charges
- Rich
goingcrazyoversomeidiot99 wrote:
Someone has used my card to pay for a Dropbox. I donât have an account. So I canât get help. I canât call. I canât email.You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
