Forum Discussion

Kb112233's avatar
Kb112233
New member | Level 1
10 months ago

Can’t access old work email tied to account that I need to cancel

I’ve been getting charged $11.99 / month for an account tied to a work email address for a job that I haven’t worked at in 5 years. When I try to log in to cancel the account, Dropbox tries to send a...
account access
billing
cancellations
Kb112233's avatar
Kb112233
New member | Level 1
10 months ago

I’m on the page Dropbox.com/support/sign-in-issues and when I try submitting a ticket I just get a red box that says “There was a problem completing this request”. 

This is infuriating that I continue to be charged and am continually stymied when I try to cancel the account b

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Kb112233, when opening a ticket with our support team, did you use an email address that you can currently access, so that they may reach you there? 

Are you receiving the same error, if you try to log a ticket for a billing issue instead?

  • Kb112233's avatar
    Kb112233
    New member | Level 1
    10 months ago

    I can’t log into the account because I don’t have access to my prior work email, and each time I try logging a ticket at Dropbox.com/support/sign-in-issues I just get a red box that says “There was a problem completing this request”. 

    Is there another way to log a support ticket or reach a real person who can cancel this account?  

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      10 months ago

      No worries, we can log a ticket for you instead. Can we reach you to the email address that’s linked to your Community profile here?

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