Forum Discussion

Kb112233's avatar
Kb112233
New member | Level 1
10 months ago

Can’t access old work email tied to account that I need to cancel

I’ve been getting charged $11.99 / month for an account tied to a work email address for a job that I haven’t worked at in 5 years. When I try to log in to cancel the account, Dropbox tries to send a...
account access
billing
cancellations
Kb112233's avatar
Kb112233
New member | Level 1
10 months ago

I can’t log into the account because I don’t have access to my prior work email, and each time I try logging a ticket at Dropbox.com/support/sign-in-issues I just get a red box that says “There was a problem completing this request”. 

Is there another way to log a support ticket or reach a real person who can cancel this account?  

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

No worries, we can log a ticket for you instead. Can we reach you to the email address that’s linked to your Community profile here?

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