Forum Discussion

Kb112233's avatar
Kb112233
New member | Level 1
10 months ago

Can’t access old work email tied to account that I need to cancel

I’ve been getting charged $11.99 / month for an account tied to a work email address for a job that I haven’t worked at in 5 years. When I try to log in to cancel the account, Dropbox tries to send a...
account access
billing
cancellations
Subscription Issue's avatar
Subscription Issue
New member | Level 1
10 months ago

The issue is that we no longer have access to the email that the employee had.  They left the company.  (We received an invoice and we didn't sign up for this)

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

You'll need to use an email address you can access, not the email address linked to that account, so no worries!

Just make sure to follow the instructions.

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