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DSSlagle's avatar
DSSlagle
New member | Level 2
2 years ago

Can’t cancel free trial - don't see option in settings

I have followed the instructions to cancel my free trial by going into settings, tapping my name and then tapping subscriptions. Nothing shows up as a subscription for Dropbox. Please help.
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Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
DSSlagle wrote:
I have followed the instructions to cancel my free trial by going into settings, tapping my name and then tapping subscriptions. Nothing shows up as a subscription for Dropbox.

Did you start your trial through the mobile app/app store, or did you start it through the Dropbox website?

DSSlagle's avatar
DSSlagle
New member | Level 2
2 years ago
Installed the app on my iPhone.
  • DSSlagle's avatar
    DSSlagle
    New member | Level 2
    2 years ago
    I accidentally accepted your answer when I didn’t mean to.
    • DSSlagle's avatar
      DSSlagle
      New member | Level 2
      2 years ago
      I have followed the instructions to cancel my 30 day free trial by going into settings, clicking on my name, and then clicking on subscriptions but a subscription for Dropbox does not appear. I signed up by installing the Dropbox app on my iPhone. I accidentally accepted a previous solution before there was a full solution given. Therefore, I’m submitting this question again.
    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      DSSlagle, in this case, you’ll need to cancel your Dropbox trial directly from your iPhone, with these steps.

      • DSSlagle's avatar
        DSSlagle
        New member | Level 2
        2 years ago
        I followed those instructions for an iPhone and a subscription for Dropbox does not appear.

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