Forum Discussion

DSSlagle's avatar
DSSlagle
New member | Level 2
2 years ago

Can’t cancel free trial - don't see option in settings

I have followed the instructions to cancel my free trial by going into settings, tapping my name and then tapping subscriptions. Nothing shows up as a subscription for Dropbox. Please help.
Account Settings
cancellations
Payments
Plans
DSSlagle's avatar
DSSlagle
New member | Level 2
2 years ago
I accidentally accepted your answer when I didn’t mean to.
DSSlagle's avatar
DSSlagle
New member | Level 2
2 years ago
I have followed the instructions to cancel my 30 day free trial by going into settings, clicking on my name, and then clicking on subscriptions but a subscription for Dropbox does not appear. I signed up by installing the Dropbox app on my iPhone. I accidentally accepted a previous solution before there was a full solution given. Therefore, I’m submitting this question again.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!