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db2024ukmcr's avatar
db2024ukmcr
Explorer | Level 3
2 years ago
Solved

Can I add more space to my Business trial or renew early?

Currently on a Dropbox Business trial, until Nov 24, but want to move 30TB of data to my account.  I cannot seem to add more storage, assuming because I'm in a trial, and cannot contact support.  ...
dropbox business
Plans
upgrades
  • Megan's avatar
    Megan
    2 years ago

    Sure thing db2024ukmcr!

     

    I just sent you an email, I'll be more than happy to see you there. Cheers! 😎

db2024ukmcr's avatar
db2024ukmcr
Explorer | Level 3
2 years ago

Thanks Hannah, there is no option to renew to a paid subscription and I cannot purchase addons. 

 

Thanks

 

 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the update, db2024ukmcr.

 

Can you check if this page allows you to renew? Or does it re-direct you to your billing page?

  • db2024ukmcr's avatar
    db2024ukmcr
    Explorer | Level 3
    2 years ago
    Thanks, it takes me to the plans page where I can see the different plans, but if I click on ‘buy now’ it takes me to the billing page, with the message; If you’d like to manage your plan, please contact support.
    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey db2024ukmcr!

       

      What options to you see when trying to contact our Support? In any case, if you're having trouble I can open a ticket on my end for you, just let me know. 

      • db2024ukmcr's avatar
        db2024ukmcr
        Explorer | Level 3
        2 years ago
        Can can you please open a ticket for me please?

        It says there are no support options on my plan.

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