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Can I cancel my subscription and get a new one without losing all my stuff?
Hi! I'm trying to change my billing info from an american card to a swedish card. It look like i need to cancel my subscription in order to change currency. My question is if I can cancel my subscription and resubscribe with a swedish card without losing all my stuff on dropbox or if everything will disappear? (I have 3TB worth of data stored on dropbox)
Hi
It'll be fine 🙂
What will happen is it may stop syncing for a bit (i.e. give error you are over quota) as you need that bit to happen before you can change card country. However, all files/data will stay!
9 Replies
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- Mark
Super User II
Hi
It'll be fine 🙂
What will happen is it may stop syncing for a bit (i.e. give error you are over quota) as you need that bit to happen before you can change card country. However, all files/data will stay!
Hi, I cancelled my subscription which downgraded the account and is flagging that I'm over quota - all as suggested. However, I now cannot update my card or billing country. Can you please advise?
Thanks,
KW
Hi Nancy,
I'm not getting errors but no option to update billing info.
And when I go to pay, currency remains in USD but I'm in UAE hence why I'd like to change my billing country.
Thanks for your help.
K
- Yes it asks me to upgrade in USD and yes I'm in the UAE.
Nancy, I need to cancel because I thought I was getting a free trial then I was charged over $160.
I would like a refund for this. It is very hard to cancel!!
I have spent two days trying to cancel and every time my attempts are declined. I am a senior and can't afford this. Please contact at [removed].
I am beginning to think this is a major scam.
Jay
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