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Can I renew my personal Dropbox account 10 days earlier?
My annual individual professional plan is set to renew on 11/30/25, however, I would like to have the renewal charge post earlier in the month than Nov 30, for example, ideally have the charge post on November 21 plus or minus a day. How can I make this happen in the account (I can't find any way to do it)? If not, is there an email address I can write to to have this happen? TIA.
Hi, I'm posting this to let you know how it played out, and to also leave a final resolution in the dialogue for anyone else who might benefit.
I contacted support; they offered to send a special cancellation request to a separate team to cancel the account; after assurances that I'd not lose data, I agreed; the account was closed with an immediate stop on the account, this was a hard-immediate-cancel action, so I lost the last 6 or so days left in the month and my final subscription. When I received the support message back that the acct had been cancelled, I went in to see situation. The account went back to basic with a warning that my storage was way over the limit (I had had a 2T account, it was now something very small like 2G or whatever), seeing this was a brief shock but it was clear that the data was still there; I immediately went to manage my account, I resubscribed, paid on that day (11/24) and the charge posted to my CC same day 11/24, accomplishing what I wanted which was to get a new earlier billing date. The interesting thing was that paying annually I think it was a 14 month deal as standard, but a popup offered me if I paid immediately - accept offer - I'd get 15 months for the annual fee. I don't know what triggered the pop up other than perhaps hovering on my account page for renewal without doing anything while I was being carful to do it correctly. Bottom line, support was very helpful, and this accomplished what I needed.
7 Replies
Hi, just wrapping up, all worked out great, and I posted to an earlier reply the final outcome, thank you.
Hi, I'm posting this to let you know how it played out, and to also leave a final resolution in the dialogue for anyone else who might benefit.
I contacted support; they offered to send a special cancellation request to a separate team to cancel the account; after assurances that I'd not lose data, I agreed; the account was closed with an immediate stop on the account, this was a hard-immediate-cancel action, so I lost the last 6 or so days left in the month and my final subscription. When I received the support message back that the acct had been cancelled, I went in to see situation. The account went back to basic with a warning that my storage was way over the limit (I had had a 2T account, it was now something very small like 2G or whatever), seeing this was a brief shock but it was clear that the data was still there; I immediately went to manage my account, I resubscribed, paid on that day (11/24) and the charge posted to my CC same day 11/24, accomplishing what I wanted which was to get a new earlier billing date. The interesting thing was that paying annually I think it was a 14 month deal as standard, but a popup offered me if I paid immediately - accept offer - I'd get 15 months for the annual fee. I don't know what triggered the pop up other than perhaps hovering on my account page for renewal without doing anything while I was being carful to do it correctly. Bottom line, support was very helpful, and this accomplished what I needed.
I've sent the request into billing support; will post if they are able/willing to charge the account sooner than the current expiration date.
Appreciated! Viable and helpful; unfortunately, I really need an earlier date, and the benefit I need is not worth the second solution, to move files, etc. Really appreciate the advice. No, I've not contacted support b/c I had not found a path to support - thanks for the link!
- Rich
Super User II
I would like to have the renewal charge post earlier in the month ... How can I make this happen ...
The only way you can change your billing date is to cancel your subscription, allow the account to downgrade back to Basic, and then resubscribe on the new date. The problem in doing so is that you can only use that method to move your billing date to a later date because your account wouldn't downgrade back to Basic until your original billing date.
Have you tried contacting Support? I've never heard of them doing this but you could ask.
Beyond that, the only other way you could do it is to create a new account and upgrade to Professional on the billing date that you prefer, then move all of your files to the new account. Just know that any referral or bonus space that you have would be lost.
