Forum Discussion

TMM88's avatar
TMM88
New member | Level 2
3 years ago

Can not add people to Family plan, and the whole account acts weird.

Hello, I have a family plan currently that I am trying to add and delete people off of.  When I go to do that the add button whites out and does not allow me to do anything.  I tried to add an acco...
Dropbox Family
Plans
upgrades
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi TMM88 & banko, let's jump right into this!

 

It indeed sounds a bit odd. Let's check the subscription first. Where do you go to check your subscription? Is it to your account's plan page, and can you also send me a screenshot of what you see there? 

 

Also, just to make sure we're on the same page here, are these the steps you follow, when trying to invite a new Family member to your account? Were you part of a Business team, before joining the Family plan by any chance? 

 

If you could send me some visuals, that'd be amazing.

 

Keep me posted, and we'll take it from there!

  • banko's avatar
    banko
    Explorer | Level 4
    3 years ago

    i actually answered in the wrong topic, i dont have that problem. sorry 😞 but still ty for trying to help fast ❤️

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