Need to see if your shared folder is taking up space on your dropbox đšâđ»? Find out how to check here.
Forum Discussion
Can we delete an account we no longer have access to and receive a refund for it?
I need to delete an account I no longer have access too. The account is on an old college email address that is no longer active. We have just been charged a large amount for the account and need the...
When filling out that form there is only the option to provide the email I donât have access to, how will they know which email to contact me?
I need to talk to Dropbox support directly and have no idea how, so frustrating
I need to talk to Dropbox support directly and have no idea how, so frustrating
Mark
Super User II
Super User II
Plaughlin wrote:
When filling out that form there is only the option to provide the email I donât have access to, how will they know which email to contact me?
I need to talk to Dropbox support directly and have no idea how, so frustrating
In the text field for issues you need to include all the info including the email that is impacted.
Support web form is the only way to contact support. There is no inbound email or telephone support.
Note that also refunds are only issued where legally required https://help.dropbox.com/plans/refund
This may also help you get support via a card lookup: https://help.dropbox.com/billing/find-credit-card-charge
