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Forum Discussion
Cancel subscription for account I can't access
Hi there,
I have 2 dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from a workplace I am no longer at, I no longer have access to it. I remember the password, but when i try to send in, it is sending a verification email to my old work email address. I need to cancel the premium Dropbox subscription on the account and delete the account. How can I do this without having access to the email address?
32 Replies
- Hannah
Dropbox Community Moderator
Hey emmsheridan, thanks for posting to our Community.
While it's not possible for us to delete the account on your behalf, we should be able to help you cancel the subscription.
You can reach out to our support team directly for assistance.
To do this, open a private browsing/incognito window, go to this page, fill out the form and submit your help request (make sure to use an email address you have access to).
Once you have your ticket number, please send it to us as well.
Thanks!
I have a plan under my email [removed per the Dropbox Community Guidelines] That email is no longer active and the plan admin left the company years ago. I am being charged monthly for a plan I don't use. It is very frustrating. Dropbox should have human beings to help.
The link you sent is useless. It does not point to any form to be filled in.
@Simina1 I am just going to try to stop payment through my credit card. This is crazy. I will never get a paid dropbox account again!
Hannah, "I want to look up information related to:" asks you to sign in to your account. When I do sign into the account I do have access to, the link you shared directs us to another general support page with links to articles - nowhere to submit info.
- I’m having exactly the same problem. I can’t find any way to access my other account. I don’t mind paying the monthly subscription but I’m not going to pay for an account I can’t access.
Why can’t I prove it’s my account using my bank details? Why can’t dropbox send a reference number with my next deduction from my account so I can quote it back to prove it’s mine or alternatively delete my account?
Are Dropbox’s legal team aware they may be in breach of GDPR by failing to let people update their information?
Dropbox sort out your service or get ready for customers to abandon you as your reputation spreads!
Hannah, you’re sending people to dead links. The link is not working
- Emma, after looking everywhere for an answer, I’ve ended up blocking Dropbox from taking money from my account.
I didn’t mind paying the fee for the service but Dropbox wanted me to pay without allowing me to access my account and hence service.
This obviously means I’ll never be purchasing a service from Dropbox again.
I think those of us who’ve faced the same problem are wasting our time trying to do our best to jump through hoops to resolve the problem. Clearly Dropbox doesn’t care about its customers. - Hannah
Although I understand where you're coming from, unfortunately, proof of payment does not equal proof of ownership in this case.
Only access to the email proves that someone is the owner of an account.
However, would you like us to send you an email to the address associated with your Community profiles here, so we can investigate each of your cases further?
