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Cancel Subscription
Hi:
We are trying to cancel a dropbox charge that has been incurring on our Company credit card for sometime now. However, no one seems to be able to locate the account associated with it. We tried to do a credit card purchase look up and it didn't work (we assume it is because the expiration date changed and it was never updated on the account but since the card number is the same it can still be charged). We need to find a way to locate the account associated with this charge so we can cancel it. If we are unsuccessful, we will be calling our credit card company to block the charge moving forward.
- Hi Nicholas Contey, sorry to hear you're having issues with this.
Would it be OK if I reach out via the email address that's connected to your profile here, in our Community, in order to look further into this matter?
Thanks!
49 Replies
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- I suddenly started being charged this month $20 for Dropbox. I did not sign up or change any settings. WTF??? And it’s impossible to cancel. Or find any customer service. Help!
- Same problem!
- I have the same problem. Suddenly got charged a $20 monthly charge. Never signed up. Cannot find an account associated. But even worse, there seems to be NO EASY WAY TO CANCEL OR CALL ANYbODY FOR HELP. Shameful!
- Agreed! Will never ever deal with this company again. Wasted an hour, was unable to resolve. How dare you? Shameful
- Walter
Dropbox Community Moderator
Hey studiobaron, sorry to hear you're having issues with this.
Can you please clarify what plan you are on at the moment? Also, did you upgrade through our website directly in the first place or was it through the app store on a mobile device perhaps?
This will help us assist further.
- Jay
Hi studiobaron, just for clarificatoin, have you done a search with the card lookup tool to locate which account the payment was made to?
According to your bank statement, was the charge made by Dropbox, iTunes or Google Play?
- Hello I have been charged a subscription after having a basic free account for several years. I did not authorize thin & do not know him to even use Dropbox. What is going on? How ong is a subscription?
My debit card/bank account was used for a basic monthly subscription without my permission or knowledge. I do not need the prescription or want it. I am not working. This is a violation that I want corrected immediately. Please take care of this on your end ASAP. contact me at [removed per the Community's Guidelines] Barbata J
- Walter
Hey JesusPlease, sorry to hear about this.
Would it be OK if we reached out via email to have a further look internally?
If you've already contacted our support team about this, please share your ticket ID so that we can look it up in our system too.
Thanks!
