Forum Discussion

rsandison's avatar
rsandison
Explorer | Level 4
3 years ago
Solved

Cancellation - how hard can it be ??

How hard is it to cancel a subscription & get a refund for a PayPal automatic payment. Drop box help screens & email support are a joke!
billing
cancellations
Payments
Refunds
  • Rich's avatar
    Rich
    3 years ago
    rsandison wrote:
    How hard is it to cancel a subscription & get a refund for a PayPal automatic payment. Drop box help screens & email support are a joke!

    It's pretty simple to cancel a subscription, though typically there are no refunds. When you cancel an account, you're cancelling the automatic renewal that would occur at your next billing period. You'll retain your account benefits until then, at which point your account will be downgraded.

     

    If you subscribed through an in-app purchase or within the Apple App or Google Play stores, you need to contact either Apple or Google.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Rodrigo Pereira, I just sent you an email, I'll see you there!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!