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Forum Discussion
Cancelled free trial but it was supposed to downgrade when the trial period was over.
I applied for free for a month today,
I canceled the pricing plan, so I came back to Basic right away.
According to the regulation, if you signed up with a credit card, it will change to Dropbox Basic pricing plan at the end of the trial period, why did you immediately return to Basic version?
Can I use the Professional pricing plan for free for a month again?
But my free month was canceled right away.
According to the customer center, if you signed up using a credit card, your account will change at the end of the trial period. If you signed up using PayPal, your account will change immediately, and I used a credit card.
I applied for a month of free professional pricing plan today, but I canceled it right away, so I couldn't even use it.
Can't I use it for another month?
- Megan
Dropbox Staff
Hey Taeryong, thanks for joining our Community and sorry to hear about this.
I'm afraid we won't be able to re-instate your trial from our end. Have you considered opening a new Dropbox account with another email address of yours and starting a new trial?
Do you remember if you used a mobile trial (using Apple or Google Store) or if you started the trial directly from our website?
Keep me posted with any updates!
I started the trial version through the website.
According to the customer center, if you pay with a credit card, even if you cancel the payment, it will end after the experience period ends, so why was it canceled right away for me?
You can check it through the link below.
https://help.dropbox.com/ko-kr/plans/cancel-free-trial
