Take Your Search Game to the Next Level with Dropbox Dash 🚀✨ Curious how it works? Ask us here!
Forum Discussion
Jg1201
2 months agoExplorer | Level 3
Cancelled my subscription through the mobile app in November, but still getting charged monthly
1 Reply
Replies have been turned off for this discussion
- Mark2 months ago
Super User II
If you are still being charged one of two things is going on - you have 2 accounts and one is not yet cancelled OR there is a fault on the app store and you need to contact them.
Does the credit card look up tool help at all? https://help.dropbox.com/billing/find-credit-card-charge
About Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Need More Support
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!