Forum Discussion

Eva1975's avatar
Eva1975
Explorer | Level 3
3 years ago

Cancelling a free trial

Hi, I was trying to cancel a free Plus trial in every ways but it was impossible on the website following the instructions. Then I sent a regular mail to the given address in time before the trial pe...
billing
cancellations
Payments
Plans
R3alKrafty 's avatar
R3alKrafty
Helpful | Level 5
3 years ago
I have notification proof from my bank if that helps?
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

I just sent you the email R3alKrafty , I'll see you there!

 

  • R3alKrafty 's avatar
    R3alKrafty
    Helpful | Level 5
    3 years ago
    Many thanks received and replied
    • ronanp's avatar
      ronanp
      New member | Level 2
      2 years ago

      Was this resolved? Having the same issue now. Dropbox clearly is not much help on their forums. Put in a support ticket myself but I'm wondering if that will even work or if I should just take this up with my bank directly?

      • R3alKrafty 's avatar
        R3alKrafty
        Helpful | Level 5
        2 years ago
        Hi yes it was resolved by their team when they emailed me directly, I responded to their questions and all was resolved, if this fails with you then u would advise going through your bank

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