Forum Discussion

Lisa Feraco's avatar
Lisa Feraco
Explorer | Level 3
4 years ago

Cancelling a Subscription

Hi,   Wondering how to cancel a subscription for the company I work for. I followed the instructions in the help center, but under our "plan" tab there is no option to cancel the subscription. Th...
Account Settings
billing
cancellations
Payments
Lisa Feraco's avatar
Lisa Feraco
Explorer | Level 3
4 years ago

If this plan is free why do we continue to be charged a $19.99 monthly fee. There has been no usage in months, so I am unsure, if it is a free plan, why we continue to be charged. 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey there, Lisa Feraco, happy Friday! 

 

I just sent you an email, in order for us to be able to look into this together. 

 

If you need anything else, let me know! Thanks.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!