Forum Discussion

Lisa Feraco's avatar
Lisa Feraco
Explorer | Level 3
4 years ago

Cancelling a Subscription

Hi,   Wondering how to cancel a subscription for the company I work for. I followed the instructions in the help center, but under our "plan" tab there is no option to cancel the subscription. Th...
Account Settings
billing
cancellations
Payments
Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
Crusty51 wrote:

I have filled out a formed document on the billing page to no avail.

Did you receive an email with a ticket number? If not, then your form likely wasn't submitted. If you did, reply here with the ticket number and a Dropboxer might be able to check on it.

 

Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

Crusty51's avatar
Crusty51
Explorer | Level 3
3 years ago

Rich, appreciate it. This time I did receive a conformation email. Solid advice. Thanks. 

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