Forum Discussion

Lisa Feraco's avatar
Lisa Feraco
Explorer | Level 3
4 years ago

Cancelling a Subscription

Hi,   Wondering how to cancel a subscription for the company I work for. I followed the instructions in the help center, but under our "plan" tab there is no option to cancel the subscription. Th...
Account Settings
billing
cancellations
Payments
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi from me as well, Helpmecancel!

 

Do you perhaps know the password of that Dropbox account, so that you may log in and cancel your plan? 

 

If not, we can log a ticket for you instead and send it to the email address of your Community profile here.

Helpmecancel's avatar
Helpmecancel
Explorer | Level 3
3 years ago

Unfortunately, I don't know that password. Please put in a ticket for me so I can cancel it from my current email address. Thank you.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Helpmecancel, sorry to jump in, but I just wanted to mention that you can reach out to our support team directly for further assistance through this form.

     

    Just make sure to use an incognito window without signing into any Dropbox account and fill in all the relevant information.

     

    When you do this and get a ticket from our system, you can let us know its ID here so that we can look it up as well. 

    • Helpmecancel's avatar
      Helpmecancel
      Explorer | Level 3
      3 years ago

      I don't understand. When I open up an incognito window for the "form" link you shared: https://www.dropbox.com/support/

      I am prompted to log in which you said not to do. I can't get to a form to fill out without signing in or to an area that leads to a human rather than chatbot response. Can you do something on your end? This is really frustrating. 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey Helpmecancel, if you go to the https://www.dropbox.com/support page from an incognito window and then scroll down a bit, you should see a "need help with a billing issue?" option, is that correct?

         

        If you click that, you should be able to move forward with submitting your help request.

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