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Cancelling an account associated with an email I no longer have access to
I have a subscription for a dropbox account that is associated with an old work email that I no longer have access to. I can't log in because of the two factor authentication that sends an email to t...
ask1234 wrote:
I have a subscription for a dropbox account that is associated with an old work email that I no longer have access to. ... How can I cancel this subscription?
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Ticket number? There was no ticket number. I filled out the form and never heard back. This is the worst customer service experience I’ve ever encountered. It really can’t be called customer service at this point.
Rich
Super User II
Super User II
ask1234 wrote:
Ticket number? There was no ticket number. I filled out the form and never heard back.
If the form was completed you would have received a ticket number in your email, provided that you entered an email address that you still have access to. Check your spam/junk folder to make sure it didn't go there. If you don't see an email from Dropbox, I'd submit the form again just to be sure.
Tagging Hannah Megan Nancy Jay Walter in case they can help get a ticket started for you.
I gave the email address that I could be reached at in the body of the text. I gave the email associated with the account I wanted to cancel in the box where it asked for the email address associated with the account. Clearly, it still doesn't reach a human at that point.
- Rich
ask1234 wrote:
I gave the email associated with the account I wanted to cancel in the box where it asked for the email address associated with the account.
Pretty sure that the system would have sent any responses to that email. Do it again and flip the addresses, or wait for a Dropboxer to see this on Monday when they're back in the office.
