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Juliev22's avatar
Juliev22
Explorer | Level 3
3 years ago

Cannot access an old dropbox account - still being charged

Hello,

 

I have a paid account through a work email address that no longer exists. It charges my credit card on a monthly basis. I simply want to cancel the account and stop the charges. I am not able to sign in because it prompts me to enter a verification code that is sent to the email address that no longer exists. I am not able to reactivate this email address either to retrieve the password so I am stuck.

 

I am contacting now through another dropbox account with a different email and do not have the upgraded plan. How can I get assistance with deleting this old account and stopping the charges if I cannot gain access to the associated email? Thank you

billing
cancellations
Payments

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  • Tayler's avatar
    Tayler
    New member | Level 1
    2 years ago

    Hi Megan, I am currently confronting this same issue - can you please contact me to assist? Thanks. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Tayler, sorry to see you're having this issue.

    You can contact our support team directly on your end, by opening this link from a private browsing/Incognito window and clicking on "submit a request".

    Let us know once you have your ticket number.

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