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Forum Discussion
cannot change credit card
I am trying to replace my old credit card with a new one. I go to my personal account and click on "update" next to the old credit card. A window shows up to fill out the new credit card info. I fill it up and save changes. The following message appears: "There was an error completing payment. Please update your payment information...". I tried a different card and get the same message. My wife also gets it when she tries. What's going on? On top of that, the chat buttons in the customer service page do not work (you click and nothing happens).
5 Replies
- Jay
Dropbox Community Moderator
Hi pittbox, thanks for bringing this to our attention.
Could you try switching browsers to see if this helps?
Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.
Keep me updated with any progress!
Thanks, my bad. New credit card was not authorized.
I have the same error. I can not update my credit card information. already tryied the incognito mode. help?
- Jay
Hi ricas200, are you using a card from the same country or a different details on the card itself, such as the address?
Have you already tried contacting the support team regarding this matter?
