Forum Discussion

Crep's avatar
Crep
New member | Level 2
2 years ago

Cannot upgrade my account for any reason

We are on the standard teams plan with 8 users. We are at the max for storage at 4.7 tb/ 5 tb total and want to upgrade our accounts for more storage. Dropbox said I cant upgrade without cancelling a...
dropbox business
Plans
upgrades
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Crep, thanks for messaging the Community!

 

Have you tried replying to your support ticket for further clarification and assistance on this matter?

 

Could you also let me know exactly the exact name of the Dropbox Business plan you're on according to this page?

 

This will help me to assist further!

crep123's avatar
crep123
New member | Level 2
2 years ago

Hi Jay. Yes I have talked to 4 different agents and a sales agent texting me every day for the last week. This issue has been taken to management as I guess there's no solution? I am trying to upgrade my Dropbox Standard plan wiith 5TB of total storage a to Dropbox Business plan with 3 TB per user. 

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