Can't access my old email, need to cancel subscription

Thanks, Walter, I just entered it but I wasn't clear on what to do after I submitted it. 

Hey CarolLight13, sorry to hear you're having issues with this. 

May I ask if you've tried our look up tool to identify the email address that's associated with the charge in question? 

I had two email accounts, one I can log into but appears to have nothing in it and I don't believe I'm being billed for it, and another under another email address that I cannot access as when I try I get a message that there is no account for that email address. However, I have been billed $19.99 monthly for the last several years for absolutely nothing. I have tried to reach a live person to address this and this doesn't appear to be possible. I hope you can help close the account. Thank you.

No worries Seth M - you've got  

Thank you Walter. That would be great. 

-Seth

Hey Seth M, sorry to hear about this.

Would it be OK if we reach out via email to have a further look internally?

Let us know and we'll use the email address that's linked to your profile here, on our Community. 

Hi Hannah,

I'm having the exact same issue. I've got an account linked to a long-defunct email from a company account that no longer exists, which I'd really like to get access to and manage. Can I get the code it keeps asking for sent to my personal email? 

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Zeishan wrote:

I don't remember the email address for that paid account.

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You can use the credit card charge lookup tool to identify the account you're being charged for.

Hello everyone, 

last month i bought a subscription on dropbox, November 21. now I don't remember the email address for that paid account.

i do have the card which I paid, and gmail id through which I made the payment.

please guide.

Thanks 

Sure thing macgrm01 - you've got  

At your convenience, please have a look at your email's inbox and we'll take it from there.