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kle081's avatar
kle081
New member | Level 2
4 years ago

Can't access my old email, need to cancel subscription

Hi there,

 

I have 2 dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from a workplace I am no longer at, I no longer have access to it. I have forgotten the password to the account and can't reset it because I don't have access to the email. I need to cancel the premium Dropbox subscription on the account and delete the account. How can I do this without having access to the email address? I have an invoice from dropbox showing the Premium monthly charge as proof that it is my account. 

account access
cancellations
Create or delete account
Delete
Multiple Accounts

96 Replies

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Sure thing, Anna. You've got :envelope: 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey AnnaLewickiLong - sorry to hear about this.

     

    Would it be OK if we sent you an email to have a further look internally? 

  • AnnaLewickiLong's avatar
    AnnaLewickiLong
    New member | Level 2
    2 years ago

    I have the same problem - I have a paid account connected with an email address that has since been deleted, so I can't access or login. How can I cancel this account? 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi ahillel ! Sorry to jump in. 

     

    Are you being billed directly from Dropbox for the subscription in question, or via iTunes/Google Play?

  • ahillel's avatar
    ahillel
    New member | Level 2
    2 years ago

    Hi Hannah, 

    I am having the same issue with another one of my accounts.  Yes, you can email me at the address I have here on the community.

     

    Thanks,

    April

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey webbmrh99 - sorry to jump in here, but I just sent you an email to look into this, so please have a look at your inbox and we'll take it from there. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Alright then. Can I log a ticket for you, and send it to this email address? We’ll need to look into this internally.

  • webbmrh99's avatar
    webbmrh99
    Explorer | Level 3
    2 years ago
    I did it through the website with my other email

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