Can't cancel free trial

Hey Ashish B, thanks for reaching out to us.

I moved your post to this thread, which is relevant to your issue, to keep things more tidy, I hope that's okay.

About your issue, do you remember how you started this trial in the first place?

Was it directly from our website or from the Dropbox app on your mobile device?

If it was created from the Dropbox app, you'll need to follow these steps to cancel it.

I started the account from my laptop, and now I don't have the option of canceling the trial period. 

Hey Ashish B, is the email address you received the email about the trial the same as the one you see when you go to your account settings here?

And do you see that you're on a trial on the Plan page of your account settings?

I encountered the same issue. What should I do? Should I cancel the plan? I received two notifications stating that the payment failed

John Lee, to clarify, did you upgrade to a Dropbox trial and you’re now unable to cancel it, as there’s no option? 

If yes, can you send me a screenshot of what you see here?

I received the notice from bank message that staging the payment is fail.

【WildCard】Dear customer, your card attempted to pay $119.88 at DROPBOX at 04:14 on July 25, 2024. The transaction failed due to insufficient balance. According to the risk control policy, the card will be frozen if it fails 3 times in an hour or 5 times in total. After freezing, a fine of $1 will be paid to unfreeze the card. If you no longer use this service, please log in to the service's website or app and cancel the subscription plan.

Thanks for the screenshot, John! From what I can see, you’re currently logged in to a free Basic account, so there isn’t any active trial here.

Can you check any email addresses you may have and let me know if there’s any confirmation of upgrade there by Dropbox? 

I just want to make sure you don’t have a second Dropbox account that has been upgraded instead.

The other one is the same status. Both are basic plan. And I just want to know why the bank send the message to me and tell me that you are trying to debit money and it is failing.

Hmm, is it possible that another family member upgraded their own Dropbox account, by any chance? If Dropbox tried to bill you, then it means your billing info was inserted into our system by you or another party.

In any case, if the transaction didn’t go through your bank, then that’s a good thing. Can you contact them perhaps and see if they can block this charge in general, so that there’s no other attempt of payment?