Can't cancel free trial

I'm having exactly the same problem - I have a basic plan but have also had an email confirming that if the plan is not cancelled by a certain date I will incur a charge of £216. Have spent the last hour trying to resolve this but without success> How do I talk to a human being?

From what you've described, the account is no longer on a trial. Could you attach a screenshot showing the email you received, and also what you're seeing on this page?

Hey fibut, thanks for reaching out.

It looks like this is a different Dropbox account from the juliaT one, is this the same person posting?

If so, it seems you have two Dropbox accounts, so you'll need to make sure which plan you're on, while logged in to both of them; perhaps it's the second one that's on a trial.

Let us know what you find.

I dont know who Julia T is! 

I just have the one acct - I sent you the requested screen shots from my only acct - thanks

PS Julia T jumped on the chat because she is obviously having the same issue as me!

Please can you clarify whether I have a Free Trial that needs cancelling - as per the email screenshot in this thread? Thanks

Hey fibut - sorry to jump in here, but I just wanted to mention that it sounds like your trial was indeed cancelled and you won't get charged for it. 

That said, note that you might have gotten this email notification by mistake or before the trial was cancelled. 

Thanks. I think I’ll have to wait and see next week whether I get charged - hoping I don’t because I can’t find any trace of the Free Trial mentioned in the email warning from Dropbox 🤞🏻🤞🏻🤞🏻

Even if you end up getting charged, you can let us know here and we'll get it sorted fibut 

Cheers!