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Can't cancel free trial
I'm trying to cancel my free trial, but I don't have that option. Here's what the instructions say:
The "plan" and "manage plan" are completely absent from my options. I then tried to delete my account altogether, but it told me to cancel any ongoing subscriptions first, and this is what it looks like for me:
As you can see, it doesn't mention a free trial anywhere, but it shows 3TB of space, which implies that I'm being charged for the service with no way of canceling. I've tried looking for phone support, but apparently you need to pay to speak with someone over the phone. I'm afraid I might have to cancel my credit card. Does anyone have any answers?
Hey Red Gerran, sorry to jump in here, but I just wanted to mention that it looks like your trial was indeed cancelled, but you'll get to keep the additional quota till the end of the trial period.
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- Thanks very much. That’s very reassuring 🙂
I have the same problem, I can`t find the way to cancel, but the system deduct my annual money, 216$, it is unfair. and I try to contact the drop box assistant, only robot reply , but can`t solve my problem.
Hi, how to cancel my 30days basic service trial? there is no cancel button as your instruction. but why deduct my annual service payment without my consent. it is unfair. and how can I contact you not robot.
[Removed as per Community Guidelines] this is my payment ID
- Jay
Dropbox Community Moderator
Hi Rossi luo, as this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
Dropbox is the biggest scam I have ever seen. Free trial, but you can't cancel. I tried to cancel it but you have taken money from my account and there is no way for me to cancel. Click on the plan you say, no plan is shown. Download the App you say, it just shows me having a free trial. I don't think you could make cancelling any harder if you tried. Deleting my account still lets you take money. You are essentially stealing money by making this so difficult.
- Mark
Super User II
If you are not seeing the trial on your account page you are logged in to the wrong account. You MUST log on to the account that has the trial on to be able to access it and cancel it.
Hi, I can't cancel my free trial subscription as there's no "plan" tab? Thought I had cancelled prior to 16/12/23. You tried to charge for the Plus Plan. I see now that it’s difficult to navigate this site and to cancel free trials. I had cancelled but it’s impossible. Also for some reason I have 2 email addresses. Please help. Thanks, Kathy
- Hannah
Hey gregans9, thanks for reaching out to us here on the Dropbox Community.
How did you originally create your free trial? Was it directly through our website or the Dropbox mobile app?
If it was the mobile app, have you tried these steps?
As for the two emails, do you mean that you're seeing two different Dropbox accounts?
I have an email saying I will be charged if I don't cancel the trial plan. And I cannot unsubscribe the plan from the settings or plan tab. I want to cancel my plan before I get charged!!!!!
