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Can't download invoices
I'm trying to download a copy of my invoices but it's not working. Under the Billing section, where there's the list of all the invoices, if I click at the end of a listing on the three dots, it gives the option to choose Invoice or Receipt. If I click on Invoice it just loads another Billings page in another tab exactly the same as the original one, not any invoice details. If I choose the Receipt option, the new tab opens with an Error 500 message. How can I get a copy of the invoices as I need them for tax returns?
Hi Everybody,
I have confirmed with a Payment Specialist that all invoices and receipts are working properly.
Hil your invoices and receipts are available in your account. You may need to clear your browser's cache to be able to see them.
nata123_123 there are no invoices or receipts associated with the account you are using on this forum. They may be linked to an email other than the one you are using to log in here.
Regards,
Ben
65 Replies
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- Mark
Super User II
How are you trying to view them? From Dropbox's web page or a link?
From the webpage
- Mark
Can you try and clear cookies, cache and temp internet files?
I am not able to view my reciepts under 'Billing' on my account. I need reciepts for the withdrawals but when I press receipt under Billing it says something went wrong.
- Megan
Dropbox Community Moderator
Hi RagnheidurB, how are you today? Welcome to our Community!
Is there any chance you have two Dropbox accounts under different email addresses and you’re currently signed in to the wrong account?
Also, did you upgrade your Dropbox account directly via our website or the App Store/Play Store instead?
Keep me posted.
I only have this one account.
I did it all through the website. I can see it under billing but when I want to download the receipt or the invoce it will not download (or open) but says "something went wrong"- Hannah
Sorry to jump in, RagnheidurB.
Do you see the same if you login from a different browser or a private browsing window?
Yes I have tried both.
I can see a list of transactions but when I try to get the receipt this is what I get:
Error (500)
Something went wrong. Don't worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our Help Center and forums for help, or head back to home.
Hi!
I get error 500 when trying to view some of my receipts. What can I do think fix this?/Björn
