Can't download invoices

Yes Please

I've responded back twice. Once via email when you sent yours to me, then on this platform when I heard nothing back for ages. How is this customer service so shoddy?!

What is happening to get me a copy of my invoices please? This has clearly not been resolved so why would you turn off the email?!!

I'm still waiting and have been since November 2022. And yes, I've cleared cache, tried incognito, tried different devices and browsers, yes I know my email for the account, etc. Moreover tons of other people are obviously having the same problem. 

Hello again,

I am trying to get my invoices for payments I've made to dropbox.

Again. 

As has been the issues since my first message to you on this platform back in November 2022 the issue is that - under Billing, clicking on either Invoices or Receipts does not work - one 503 errors, the other reloads the same page again. I am unable to access my invoices.

As I say, I have been asking for this to be resolved since November 2022 - in another thread.

And despite it not being resolved after many, many, many, back and forths, over MONTHS, and asking for it to be escalated to a supervisor or manager, I have instead been shut out of that thread and told to start again!

At one point I was told the invoices had been emailed to me, but they weren't, and yes I checked Spam.  

Incidentally many others in that thread report having the exact same issue and frustrations.  The issue is obviously a platform problem, exacerbated by really, really terrible customer service.  

Yes I have cleared my cache, I have tried incognito, tried different browsers, yes I have access to the email of the account, I only have one account, the email is the same as for this Community account etc.  Please don't ask these questions yet again!

I just need my invoices for the payments I have made to you. 

If you are unable to do this then please kindly refund me.

Hi BB27, thanks for messaging the Community.

I can see that one of my colleagues tried to contact you to which we received no reply.

In order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Incorrect.

I was also asked then if I minded being contacted by email and I agreed. When I got an email I replied to it, then when I didn't get any reply to my email for ages I messaged in the forum again to chase up. I was then told my case had been closed! When nothing had been resolved by yourselves! Despite months of me asking.

I am simply asking for invoices. Nothing more. A most basic of business operations.

I don't mind you contacting me via the forum email, but I don't see the necessity. Please just let me have my invoices or a refund. 

This is now giving me anxiety, and it's unnecessary. 

Jay Megan Hannah Nancy 

Can we please apply some common sense here...?

This is actually quite a serious failure, reported by many users - all observing the same issue (500 error when trying to download invoices).

None of us is stupid - we've all done the clearing cookies/cache, incognito, logging into account but still get the same issue.

Please will at least one of you actually accept some responsibility and try to replicate our issue...  it doesn't seem that hard given the frequency it occurs?

You are breaking the law in many jurisdictions if you bill people and fail to provide an invoice.  I'm sure the credit card companies would find this behaviour concerning.

Thanks for your assistance.

Yes, I really need help with this ASAP!

Hi all,

Thank you for reaching out regarding this!

At this time, Dropbox Engineers are aware of the issue involving receiving Error 500 alerts when attempting to view your invoices/receipts, and have released a fix to resolve this. 

The fix will take some time to ensure that all invoices/receipts have been updated successfully, but we can assure you that the work is in progress. 

You should be able to view your invoices/receipts over the coming days. 

If there is an immediate need, please open a ticket with our Support team and they'd be happy to pull the necessary invoice/receipt(s) for you.

Thank you for your patience.

Thanks Hannah - that's great news!

I look forward to an update when the fix is released.

I've been trying to download the invoice i've been charged with but it's impossible... When I follow the steps Dropbox states in their support area I get this message: "No payment or billing activity Invoices and receipts for all payments withdrawn to your Dropbox account are available there." (https://www.dropbox.com/manage/billing?_tk=web_left_nav_bar). Does someone know how to access to the invoice? 

I've payed two invoices and can't access them, and as I have Basic Plan, I don't have the right to talk to an agent. 

I will be very thankful if someone can help 

Thanks 🙂