Forum Discussion

noirstudio's avatar
noirstudio
New member | Level 1
10 months ago

Can't finish the purchase of Plus plan, I'm stuck in endless dice numbers verification.

I cannot finish purchase of Plus whatever I do. Tried multiple browsers, multiple devices, internet connections, no luck. No way to contact support directly. After years, this is very frustrating exp...
billing
Dropbox Plus
Payments
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hey noirstudio let's jump right into this!

Do you see the verification when trying to purchase your plan? 

It might sound trivial, have you also tried an incognito tab on your browser?

If so, would you be able to send me a screenshot of the screen you see on your end when this happens? Just make sure none of your personal info is shown there.

Keep me posted! 

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