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Brentonmann's avatar
Brentonmann
New member | Level 2
6 months ago
Solved

Can't upgrade my account because I'm stuck in a free trial

Hi Dropbox Support, I’m locked out of my Dropbox account because a client shared a 4 TB folder with me  and even though I haven’t uploaded a single file myself, it pushed me over my 2 TB limit. Now...
billing
upgrades
  • Neal's avatar
    Neal
    6 months ago

    Hi again Brentonmann​!

    Can you try upgrading again now? Our team reviewed and you should be able to.

    Let me know how it goes.

Brentonmann's avatar
Brentonmann
New member | Level 2
6 months ago

Context

I also tried on my computer and that doesn’t allow me to either.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Hey Brentonmann - sorry for the nudge, but I just wanted to check if you're still  having issues with this or if everything is sorted for you now. 

    Let us know when you get the chance! 

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