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mattbailey's avatar
mattbailey
Explorer | Level 4
3 years ago
Solved

Change billing from monthly to yearly

Hi,   I'd like to change my billing cycle from monthly to yearly. I don't want to pay $13 a month, I'd like to pay whatever the yearly fee is please. I'm on Dropbox Plus. I really need a yearly bi...
Account Settings
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upgrades
  • Jay's avatar
    Jay
    3 years ago

    Hi mattbailey, do these steps help at all in changing the billing cycle on your account?

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Francis Redman, sorry to jump in here, but could you try clearing your browser's cache and/or using another browser and let us know if you still get an error? 

 

If you do, I'd appreciate a screenshot too. 

  • Francis Redman's avatar
    Francis Redman
    Explorer | Level 3
    3 years ago

    Hey Please see screengrabs of what I get on the billing page, and also what I get when I go try to view plans.

     

    F

     

    /

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Thanks for the screenshots, Francis Redman.

       

      Do you see the same when you try from other browsers, like Walter suggested, or an incognito window?

      • Francis Redman's avatar
        Francis Redman
        Explorer | Level 3
        3 years ago

        Yes, that was a new browser; had never logged on to google chrome mobile before.

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