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mattbailey's avatar
mattbailey
Explorer | Level 4
3 years ago
Solved

Change billing from monthly to yearly

Hi,   I'd like to change my billing cycle from monthly to yearly. I don't want to pay $13 a month, I'd like to pay whatever the yearly fee is please. I'm on Dropbox Plus. I really need a yearly bi...
Account Settings
Payments
upgrades
  • Jay's avatar
    Jay
    3 years ago

    Hi mattbailey, do these steps help at all in changing the billing cycle on your account?

Francis Redman's avatar
Francis Redman
Explorer | Level 3
3 years ago

Hey Please see screengrabs of what I get on the billing page, and also what I get when I go try to view plans.

 

F

 

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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the screenshots, Francis Redman.

 

Do you see the same when you try from other browsers, like Walter suggested, or an incognito window?

  • Francis Redman's avatar
    Francis Redman
    Explorer | Level 3
    3 years ago

    Yes, that was a new browser; had never logged on to google chrome mobile before.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Since the issue persists, I'd recommend getting in touch with our support team directly for further assistance Francis Redman 

       

      Once you do so and get a ticket ID from our system, you can share it with us here so that we can look it up as well. 

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