Change from yearly to monthly plan ASAP

Question

Hi! I have a yearly plan through work and am leaving my job. We need to change the account to a monthly as soon as possible. I can't find a way to do that. When I try to contact Support through chat, nothing happens. Any suggestions?

thanks!

Jay · Answer

Hi Wins920, thanks for bringing this to our attention.
&nbsp;
Have you tried contacting the support team via email on the Dropbox site?
&nbsp;
When did you last upgrade to an annual plan?
&nbsp;
This will help me to assist further!

Wins920 · Answer

Thanks! Oh, I think I upgraded my plan several years ago, like 2016?

Jay · Answer

According to your payments page, when was the last payment taken out for the annual subscription?

Wins920 · Answer

I should have had one taken out earlier this week for my annual renewal but didn't because my card expired.

Jay · Answer

Are you able to change the billing period by following these steps?

Forum Discussion

Change from yearly to monthly plan ASAP

5 Replies

About Plans and Subscriptions

Related Content

Change billing from monthly to yearly

Need a refund of a yearly plan to change it to monthly

Cannot change from a monthly Google Play subscription to direct Dropbox yearly

Changing Family annual plan to Family monthly plan

change monthly payment to yearly

Recent Discussions

Email support unavailable

I switched to an annual Plus plan, but I'm still back on Basic. How is this possible?

I'm having trouble applying for a position - can I contact HR?

Discount offer for moving to 1password - how can I claim it?

Do we all need to upgrade to have access to the space when using a shared folder?