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CrzyCDN's avatar
CrzyCDN
Explorer | Level 4
4 years ago
Solved

Changing Currency & Country - what happens if before renewal?

Hello All - I know the question has been asked before about how to change your country and currency and what happens to your files during the transition (downgrade, then upgrade, no files lost). What...
billing
cancellations
Payments
Plans
  • Rich's avatar
    Rich
    4 years ago
    CrzyCDN wrote:

    What wasn't clear is if a refund or credit is issued should this be done prior to the plan's renewal date.

    There are no refunds. When you downgrade an account you're only cancelling the automatic renewal. You retain your paid account benefits until your account would have normally renewed, at which point it will downgrade to a Basic account. At that point you can update your billing information and re-upgrade with your new payment method.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
4 years ago

Hi FLG 

 

You need to let the account completely downgrade and 'stop' billing before then going to www.dropbox.com/plans and upgrading to a new one with your correct info. 

FLG's avatar
FLG
Explorer | Level 4
4 years ago

Thank Mark! And this (I assume) without loosing any data?

 

FLG

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey FLG, thanks for posting! 

     

    No data loss. Keep in mind that if your account is ever downgraded, Dropbox will not delete any of your files. 

     

    If your Dropbox folder becomes over quota all that should happen is that syncing stops, until you're back on track and have enough space on the account.

     

    If you have any questions, let me know! 

    • Wendy20's avatar
      Wendy20
      New member | Level 2
      4 years ago

      Hi, I'm in the same position... needing to change my UK account to US account. Dropbox doesn't give me the option to downgrade my account... only to upgrade. How do I get the outcome I need, which is so that I can be billed in US dollars, since I now live in the US?

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Hi Wendy20, I'd be happy to explain this one to you! 

         

        Essentially, you'd need to cancel the automatic renewal, wait for the account to downgrade on the renewal date and then re-upgrade. 

         

        You should then be able to use the payment method, and currency of your choice.

         

        If you have any questions, let me know! 

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