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EmmaRoseR's avatar
EmmaRoseR
New member | Level 2
3 years ago

Changing from Monthly to Annual plan through Google Play Store

Hello! I have a monthly plus membership through the Google Play store. I would like to change it to an annual membership as I assume that will save me money. However, when I go to do this through the ...
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upgrades
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey EmmaRoseR, sorry to hear you're having issues with this. 

 

Could you send us a screenshot of the exact error you're getting so that we can have a visual too?

 

Also, have you ensured that you're using the same email address for your Dropbox account and your Google Play account?

 

Keep  us posted, Emma!

  • EmmaRoseR's avatar
    EmmaRoseR
    New member | Level 2
    3 years ago
    Hello,
    I would like to show you a screenshot but I'm not sure how to do that here. As for your other question, yes, I have checked that my Google Play and Dropbox accounts are both signed in with my mail gmail account.
  • EmmaRoseR's avatar
    EmmaRoseR
    New member | Level 2
    3 years ago

    [removed]

    • EmmaRoseR's avatar
      EmmaRoseR
      New member | Level 2
      3 years ago

      [removed]

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey EmmaRoseR, thanks for your reply.

         

        I removed your links here to avoid unnecessary traffic in your account. 

         

        And I'm afraid that if you're billed through Google Play, you can only have a monthly billing schedule.

         

        If you wish to be billed annually, you'd need to cancel your subscription, allow your account to temporarily downgrade and then re-upgrade directly through our website.

         

        I hope this helps, but let me know if you still have questions.

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