Forum Discussion

EmmaRoseR's avatar
EmmaRoseR
New member | Level 2
3 years ago

Changing from Monthly to Annual plan through Google Play Store

Hello! I have a monthly plus membership through the Google Play store. I would like to change it to an annual membership as I assume that will save me money. However, when I go to do this through the ...
Account Settings
Plans
upgrades
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey EmmaRoseR, sorry to hear you're having issues with this. 

 

Could you send us a screenshot of the exact error you're getting so that we can have a visual too?

 

Also, have you ensured that you're using the same email address for your Dropbox account and your Google Play account?

 

Keep  us posted, Emma!

EmmaRoseR's avatar
EmmaRoseR
New member | Level 2
3 years ago

[removed]

  • EmmaRoseR's avatar
    EmmaRoseR
    New member | Level 2
    3 years ago

    [removed]

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey EmmaRoseR, thanks for your reply.

       

      I removed your links here to avoid unnecessary traffic in your account. 

       

      And I'm afraid that if you're billed through Google Play, you can only have a monthly billing schedule.

       

      If you wish to be billed annually, you'd need to cancel your subscription, allow your account to temporarily downgrade and then re-upgrade directly through our website.

       

      I hope this helps, but let me know if you still have questions.

      • EmmaRoseR's avatar
        EmmaRoseR
        New member | Level 2
        3 years ago
        Thank you so much for that information. Can you tell me what the annual plus subscription costs?
        Also, of I cancel and downgrade my account, will I lose anything?

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!