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Taigo's avatar
Taigo
Explorer | Level 4
5 years ago
Solved

Changing from Plus to Family plan

Hi, 

i just changed my account from Plus to Family.

does anyone know if the earned space that i have is added "on top" of the 2TB of the family plan? in other words- if i have 20 GB of earned space (earned by referrals, completing the dropbox "get-started list etc.) will this extra space still be valid?

 

thanks,

Dropbox Family
Dropbox Plus
upgrades
  • Walter's avatar
    Walter
    5 years ago
    Hey Taigo, thanks for using Dropbox and welcome to our Community!

    Any additional space you've earned through referrals, promotions etc. will still be valid when you upgrade to Family plan.

    Just note that any space earned via referring people to Dropbox will be halved if you downgrade your account to the Basic plan. 

    I hope this helps and please let me know if you have any other questions!

5 Replies

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Hey Taigo, thanks for using Dropbox and welcome to our Community!

    Any additional space you've earned through referrals, promotions etc. will still be valid when you upgrade to Family plan.

    Just note that any space earned via referring people to Dropbox will be halved if you downgrade your account to the Basic plan. 

    I hope this helps and please let me know if you have any other questions!
  • Taigo's avatar
    Taigo
    Explorer | Level 4
    5 years ago

    Thanks! 

    another related questions please:

    my Dropbox Plus subscription expires in November (I paid for it in advance): what happens to the storage space once if I join the Dropbox Family subscription now (~4 months before expiry)?

     

    All the best,

     

    Taigo

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Hi Taigo, are you going to be upgrading your existing account to a Family plan, or will you be joining an existing Family plan owned by someone else?

    This will help me to assist further!
  • Taigo's avatar
    Taigo
    Explorer | Level 4
    5 years ago

    Hi Jay and thanks for the reply,

     

    Iwill be joining an existing Family plan owned by someone else.

     

    Thanks,

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Thanks for the info. If you join an existing Dropbox Family plan, while you're on a Dropbox Plus plan, then you'll receive a prorated refund for the remainder of your Plus subscription.

     

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