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Stuffnffuts's avatar
Stuffnffuts
New member | Level 2
3 years ago

Changing subscription

I have had Dropbox plus for a long time which works great, but I wanted to change to family so I could share files easier, and I changed my plan to family a long time ago, and it never changed, so I a...
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upgrades
EvanDBX's avatar
EvanDBX
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Stuffnffuts thanks for posting and I am sorry to hear about this issue.

 

Since you originally purchased a Dropbox Plus subscription via your Apple store, that means that you need to also upgrade to the Family plan via Apple as well.

 

As such, please also try upgrading to the Family account via your iPhone or iPad device and let me know how it goes.

Stuffnffuts's avatar
Stuffnffuts
New member | Level 2
3 years ago
I did, a month or more ago, and it never worked, and so I was waiting, and it didn’t update, it won’t let me update to a different plan, I canceled it and I hope if it downgrades and then I can upgrade it.
  • EvanDBX's avatar
    EvanDBX
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Stuffnffuts thanks for the followup!

     

    Can you try again to upgrade to the Family plan, via this page, and see if it now works?

    Keep me updated!

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