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Lorrije's avatar
Lorrije
Explorer | Level 3
2 months ago

Charged for a paid subscription I don't have and cancelled over a year ago

I haven't had a paid subscription for at least 15 months or more but I am still being billed. I have reached out and cannot stop the payments for a service that I cancelled at least 15 months ago.

I currently have an unpaid basic plan that is debited from my bank account monthly. I don't see where to attach files but I can provide directly to a specific person.

 

 

billing
cancellations
Refunds

1 Reply

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Thanks for letting us know about this, Lorrije.

    To check which account the payments are for, can you please go to this page to provide your billing info and see which email address is linked to the paid account?

    Is it the same email address your Basic free account uses?

    In the meantime, I looked up your ticket and I can see that you have an update from one of the members of our team, so make sure to reply to them as well.

    Thanks!

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