Forum Discussion

ivorhession's avatar
ivorhession
Explorer | Level 3
4 years ago

Charged in Error

Hey,   I seem to have been charged £95.88 for no reason.   I previously had an account on a monthly subscription but stopped it last September, but just got a message from PayPal to say i hav...
billing
cancellations
Payments
Refunds
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hey ivorhession, thanks for reaching out to us today.

Can I actually reach out to you via email, so we can investigate on this further?

Let me know!
  • yenohos's avatar
    yenohos
    Explorer | Level 4
    4 years ago

    I hope that someone REALLY reaches out to you!  I am having the same problem.  I communicated via chat with "Carter" on January 19, 2022, who assured me that the money would be refunded to my card.  It is March 3, 2022 and I have yet to see the money in my bank account.  They had no problem taking the money at 12:01 am on the date due.  I attempted to contact someone SEVERAL times by sending an email, but NO RESPONSE.  I tried calling the business number and of course, NO ONE can help me.  I am thinking of filing a report with the Better Business Bureau and possibly having an attorney call or submit a letter.  It is a very small amount of money, but it is the very fact that it has been a month and a half.  I believe they purposely do not refund the money, thinking customers or former customers will forget.  If they had better customer service or a number where they could be reached it would be no problem, but since I downgraded my plan I have NO way to "chat" with anyone at Dropbox.  It is a SCAM!  

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago
      Hey yenohos, it sounds like your payment was voided, instead of refunded.

      That's why it hasn't appeared back in your available funds, because it might still be in a pending state.

      You'll need to contact your bank, so they can move the amount out of a pending state.
       
      • yenohos's avatar
        yenohos
        Explorer | Level 4
        4 years ago

        Hello Hannah-

         

        Thank you for checking.  The payment should not have been voided.  I have called my bank.  There has never been anything pending or in dispute since January 19 and there is nothing pending now.  The subscription price was taken from my account as a purchase and it needs to be replaced as a refund.    

  • ivorhession's avatar
    ivorhession
    Explorer | Level 3
    4 years ago

    Hi Hannah,

     

    Yes please react out to me at the associated emailed address.

     

    Ivor

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!