Forum Discussion

ivorhession's avatar
ivorhession
Explorer | Level 3
4 years ago

Charged in Error

Hey,   I seem to have been charged £95.88 for no reason.   I previously had an account on a monthly subscription but stopped it last September, but just got a message from PayPal to say i hav...
billing
cancellations
Payments
Refunds
yenohos's avatar
yenohos
Explorer | Level 4
4 years ago

Hello Hannah-

 

Thank you for checking.  The payment should not have been voided.  I have called my bank.  There has never been anything pending or in dispute since January 19 and there is nothing pending now.  The subscription price was taken from my account as a purchase and it needs to be replaced as a refund.    

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hey ivorhession, sorry for the misunderstanding.

I have sent an email to the address associated with the yenohos account, the user that originally created this post.

Your reply made me think that you were the same person, replying from a different account, is that not the case?
  • ivorhession's avatar
    ivorhession
    Explorer | Level 3
    4 years ago

    Hey Hannah

     

    No i (ivorhession) created the post.

    Yenohos replied to my post, and is nothing to do with me.

     

    Ivor

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago
      Apologies for the misunderstanding, Ivor and thanks for replying back to me!

      I've just sent you an email, so we can investigate together. 🙂

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