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ivorhession's avatar
ivorhession
Explorer | Level 3
4 years ago

Charged in Error

Hey,   I seem to have been charged £95.88 for no reason.   I previously had an account on a monthly subscription but stopped it last September, but just got a message from PayPal to say i hav...
billing
cancellations
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mar_nouruzi's avatar
mar_nouruzi
New member | Level 2
3 years ago

I have been charged £95.88 and I am not sure of the reason.  

the amount is too much.  

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey mar_nouruzi!

     

    By the amount, it seems like you’ve been billed for a yearly Plus plan. However, just to double check this on your end, you can take a look at your bank statement. 

     

    If there’s a 12-digit transaction ID linked to your Dropbox charges, you can insert it here and see more details on the subscription you’ve been charged for.

    • mar_nouruzi's avatar
      mar_nouruzi
      New member | Level 2
      3 years ago

      I didn't ask for a dropbox plus package.   

      what can I do if I want to challenge this?  

      thank you

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi mar_nouruzi, you can always contact our Support, in order to help you cancel your plan, and any charges if that's applicable. 

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