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ivorhession's avatar
ivorhession
Explorer | Level 3
4 years ago

Charged in Error

Hey,

 

I seem to have been charged £95.88 for no reason.

 

I previously had an account on a monthly subscription but stopped it last September, but just got a message from PayPal to say i have been charged £95.88.  

I have tried to use the transaction checker but as it went through PayPal i don't have the 12 digit code (payment hasn't clear with the bank yet so not sure if il get one when it does.)

 

Can anyone advise on how to get my money back, or a direct contact rather than a bot... 

billing
cancellations
Payments
Refunds

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  • mar_nouruzi's avatar
    mar_nouruzi
    New member | Level 2
    3 years ago

    I have been charged £95.88 and I am not sure of the reason.  

    the amount is too much.  

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey mar_nouruzi!

     

    By the amount, it seems like you’ve been billed for a yearly Plus plan. However, just to double check this on your end, you can take a look at your bank statement. 

     

    If there’s a 12-digit transaction ID linked to your Dropbox charges, you can insert it here and see more details on the subscription you’ve been charged for.

  • mar_nouruzi's avatar
    mar_nouruzi
    New member | Level 2
    3 years ago

    I didn't ask for a dropbox plus package.   

    what can I do if I want to challenge this?  

    thank you

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi mar_nouruzi, you can always contact our Support, in order to help you cancel your plan, and any charges if that's applicable. 

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